Business Operations · Cross-Functional Leadership · Process Improvement
Conner Roll
Operations Professional
Based in Cincinnati and New York City, I lead and support the systems, people, communication, and workflows that keep organizations operating effectively. My experience spans hospitality, project-based operations, manufacturing, nonprofit programs, regulatory processes, customer experience, workforce development, and performance improvement.
- Cincinnati, Ohio & New York City
- 10+ years of operations experience
- B.A. in Communication in progress
Professional Statement
I build the operating structure that helps teams perform
I am an operations professional with more than 10 years of experience leading teams, coordinating complex workflows, improving service delivery, and managing cross-functional programs. I currently oversee project coordination and permit/compliance operations, organizing documentation, approvals, schedules, vendors, and stakeholders across multiple concurrent initiatives.
My value is not limited to one industry. I bring structure to ambiguous situations, create visibility across workstreams, clarify ownership, resolve bottlenecks, and establish routines that improve accountability. I use data, customer feedback, financial information, and team input to identify problems and turn them into practical operational improvements.
I am most effective in roles where I can connect strategy to execution, coordinate people and information across departments, improve processes, support leaders, and make it easier for teams to deliver consistent results.
Operations Expertise
Transferable capabilities across industries
My experience combines strategic operations leadership with hands-on coordination. I am comfortable moving between executive priorities, frontline realities, customer expectations, financial constraints, compliance requirements, and the detailed work needed to execute.
Business Operations
Managing daily execution, priorities, resources, operating rhythms, escalations, and cross-departmental performance.
Process Improvement
Identifying bottlenecks, standardizing workflows, clarifying ownership, improving reporting, and measuring results.
Program & Project Coordination
Managing timelines, dependencies, deliverables, documentation, communication, vendors, and concurrent workstreams.
People & Performance
Staff development, training, engagement, accountability, workforce planning, coaching, and performance expectations.
Customer Experience
Escalation management, service recovery, customer feedback analysis, relationship management, and service consistency.
Compliance & Documentation
Regulatory workflows, approvals, records, SOPs, status reporting, document control, and audit-ready closeout.
Vendor & Resource Management
Purchasing, vendor coordination, delivery tracking, cost awareness, resource allocation, and issue resolution.
Data-Informed Decisions
Using KPIs, financial results, staffing trends, customer feedback, and operational reporting to prioritize action.
Stakeholder Communication
Translating complex requirements into clear decisions, action items, responsibilities, and deadlines.
Operations ManagementCross-Functional LeadershipProgram Coordination
Process DocumentationKPI ReportingBudget & Cost Control
Vendor ManagementWorkforce PlanningTraining & Development
Customer ExperienceRegulatory ComplianceChange Management
Workflow DesignEscalation ManagementContinuous Improvement
Career Experience
Operations responsibility across diverse environments
J. Feldkamp Design Build
Project Coordinator and Permit Manager
Operational workflow ownership, compliance administration, documentation, vendor coordination, reporting, and stakeholder execution.
Pyramid Global Hospitality
Director of Operations
Multi-department leadership, workforce performance, customer experience, financial execution, reporting, and operational improvement.
Prospiant
Project Manager
Project operations, budgets, purchasing, production reporting, logistics, customer communication, and resource coordination.
Columbia Sussex
Operations Manager
Daily operations, staff development, service recovery, process improvement, revenue support, and cost control.
Cincinnati Eye Institute Foundation
Community Outreach and Project Manager
Program operations, events, volunteers, partnerships, health education, reporting, and fundraising support.
Education
Communication studies that strengthen operational leadership
My academic work supports professional writing, presentation, audience awareness, collaboration, leadership, and organizational communication.
The University of Alabama
Bachelor of Arts in Communication
In progress
Completing undergraduate coursework while working full time.
Contact
Let’s connect
I am interested in operations, business operations, program management, customer experience, process improvement, and cross-functional coordination opportunities in Cincinnati, New York City, or remote environments.