J. Feldkamp Design Build
Project Coordinator and Permit Manager
July 2024–Present
Although this role sits in a project-driven environment, the work is highly operational in nature.
It requires coordination across multiple stakeholders, ownership of documentation and approvals,
compliance tracking, status visibility, issue resolution, and consistent follow-through.
Workflow & Process Ownership
- Coordinate day-to-day workflows across multiple active initiatives and maintain momentum across many simultaneous deadlines.
- Create and maintain trackers, organized records, status updates, and follow-up systems that make work more visible and manageable.
- Support managers by identifying open items, risks, and missing information before they affect delivery.
Approvals, Compliance & Documentation
- Manage approval-related processes end-to-end, including applications, supporting documents, communication with outside agencies, responses to corrections, and final closeout.
- Maintain accurate records and organized documentation that can be referenced quickly and confidently.
- Track compliance-related steps, required deliverables, and administrative milestones.
Stakeholder Coordination
- Coordinate with managers, internal teams, external partners, vendors, technical stakeholders, and municipal contacts.
- Translate requirements into clear next steps and communicate status across different groups.
- Follow through until responses, documents, approvals, or deliverables are received.
Operational Support
- Support purchasing, logistics, final documentation, and administrative closeout work.
- Surface dependencies that could affect schedules or delivery.
- Keep information current so decision-makers have clear visibility into status and next actions.
Pyramid Global Hospitality
Director of Operations
June 2022–March 2024
Directed daily operations across multiple departments in a service-intensive environment,
balancing customer experience, staff performance, operational continuity, and financial outcomes.
Departmental Leadership
- Led cross-functional operations and aligned department heads around service standards, staffing priorities, and operating goals.
- Managed competing priorities while maintaining execution and continuity.
- Resolved high-impact operational issues and kept teams focused on measurable outcomes.
Performance & Reporting
- Built a performance-monitoring system that improved visibility into departmental progress and accountability.
- Used service, staffing, and financial performance data to guide decision-making and corrective action.
- Led process improvements that increased efficiency by 15% and profitability by 10%.
Team Development
- Supported staffing, employee engagement, performance management, and leadership development.
- Implemented initiatives that increased staff satisfaction by 20% and reduced turnover by 15%.
- Promoted accountability while maintaining a positive, service-focused culture.
Customer Experience
- Monitored service performance and customer feedback to identify operational gaps.
- Worked across departments to correct issues and improve consistency.
- Protected service standards during high-pressure periods and complex operating conditions.
Prospiant
Project Manager
January 2022–June 2022
Managed complex, multi-party workflows requiring coordination across customers, internal teams,
vendors, field resources, and logistics functions.
Project & Program Coordination
- Managed scope, priorities, budgets, reporting, and communication across active workstreams.
- Maintained project visibility and surfaced issues affecting timing, cost, or customer expectations.
- Kept internal and external stakeholders aligned around deliverables and deadlines.
Purchasing & Logistics
- Prepared purchase orders, tracked materials, communicated with vendors, and monitored deliveries.
- Coordinated logistics and timing to reduce disruption and keep work on schedule.
- Resolved operational issues related to availability, shipping, and field readiness.
Field & Vendor Coordination
- Coordinated external resources and subcontractor activity.
- Communicated expectations, quality requirements, and schedule priorities.
- Helped resolve execution issues and maintain forward progress.
Reporting & Issue Resolution
- Maintained project data and status reporting for visibility and decision support.
- Tracked risks and escalated concerns affecting cost, quality, or completion.
- Worked through issues with a focus on practical solutions and timely follow-through.
Columbia Sussex
Operations Manager
June 2019–January 2022
Managed day-to-day hotel operations with responsibility for service quality, workforce performance,
training, guest satisfaction, issue resolution, and cost control.
Daily Operations
- Oversaw day-to-day operating activity across multiple departments.
- Maintained staffing readiness, workflow continuity, and service standards.
- Managed shifting priorities in a high-volume customer-facing environment.
Team Leadership & Training
- Directed training and performance-development programs for more than 100 employees.
- Helped supervisors coach teams, improve consistency, and strengthen accountability.
- Reinforced a strong service culture and supported staff development.
Customer Experience
- Served as the primary escalation point for complex customer concerns.
- Resolved issues quickly and professionally, achieving a 90% resolution rate within 24 hours.
- Turned customer feedback into process and service improvements.
Improvement & Cost Control
- Implemented process improvements that contributed to a 12% revenue increase and a 15% improvement in guest satisfaction.
- Introduced cost-saving measures that reduced operating expenses by 10%.
- Balanced financial discipline with service quality and operational needs.
Cincinnati Eye Institute Foundation
Community Outreach and Project Manager
June 2013–December 2018
Managed community-facing programs and events that required coordination across volunteers,
healthcare professionals, partner organizations, and program participants.
Program Coordination
- Planned and managed outreach programs, events, schedules, materials, and records.
- Coordinated multiple moving parts to ensure events and services were organized and effective.
- Maintained program documentation and participation reporting.
Partnerships & Community Engagement
- Worked with community partners and external organizations to expand access and participation.
- Supported an increase in community engagement of 30%.
- Helped represent the organization in public-facing settings.
Volunteer Management & Education
- Recruited, trained, and coordinated volunteers, increasing volunteer retention by 25%.
- Delivered more than 50 educational presentations and screenings.
- Adjusted communication and materials for different audiences and community settings.
Fundraising Support
- Supported fundraising and donor-engagement efforts tied to program growth and organizational outreach.
- Contributed to efforts associated with a 20% increase in annual donations.
- Helped communicate program impact and community value.
